Help Desk Technician
Posted 11 July by ‎Emma April‎

Job Description

Seeking a Help Desk technician to provide responsive and accurate technical assistance in person, via phone, or utilizing electronic methods. You will be responsible for ensuring maximum user uptime and providing a high level of onsite support. Resolve client desktop related problems using a wide range of support tools and solutions. Work both independently and in collaboration with other members of the IT team.

  • Windows 10 experience
  • Responsible for ensuring the timely process through which incidents and problems are managed. Includes problem recognition, research, isolation, resolution and follow-up steps.
    MS Office and other standard software.
  • Knowledge of Active Directory.
  • Ability to communicate at all levels, both technical and non-technical
  • Identify, troubleshoot, resolve, and document end-user system issues & requests
    Take ownership of the helpdesk ticketing system by responding to, managing, and prioritizing end-user support request tickets, calls, and emails
  • Ensure all requests are resolved in a timely manner and with high quality results
  • Configure, deploy, and relocate corporate desktops and laptops
  • Ability to prioritize outstanding issues and manage user expectation
  • Identify, report, and respond to potential virus infections and other security threats
  • User Account Administration – Microsoft Active Directory
  • Create, modify, and purge user accounts as needed for new hires and exits
  • Software Support on PC – including but not limited to:
  • MS Office Suite of applications
  • Email & VPN Clients

Required Skills:

  • Minimum 2 years of previous Helpdesk / IT Customer Support experience
  • Computer hardware/software troubleshooting and support skills
  • Microsoft Operating Systems support knowledge (Windows 10)
  • Active Directory, creation of users, reset of passwords and disabling accounts
  • Office 365 and G Suite knowledge, creating emails, configuring email clients.

Required Qualifications:

  • Computer Diploma or equivalent
    Microsoft Certification (MCP or higher)

Job reference EA-IST